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Returns and Shipping Policy | Kita Ku

Shipping Policy

All prices listed for each product on the website are exclusive of any shipping charges and /or insurance. We deliver your garments to you via Australia Post for $9.95 within Australia.

International Postage - if you are a customer living outside Australia, we can still deliver your products to you. You will pay the flat overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax. We will notify you the freight charge via your email.

Easy buy, try and return

We want you to love your shopping experience with us, as if we were there in your home handing you different options to try on. We know that life gets really hectic so being able to buy your clothes online makes things easy, but we also know that each designer has their own ideas about a styles size, so we like to give you the freedom of buying and trying on anything you like in different sizes and colours to mix and match with your wardrobe; returning what doesn’t fit or suit you for a full refund. That way, you get the convenience of modelling in your own home, and getting a second opinion from those in your life who count.

Returning products to Kita Ku

It’s simple; we just ask that you care for our clothes as well we do, and return them in the same flawless saleable condition as we sent them to you (unmarked, unwashed, unworn, tags and labels attached, folded and packaged in its own bag). Simply place a Copy of Purchase/Payment email into a bag with the garments you are returning within 30 days of purchase, for a full purchase refund. Unfortunately, we cannot refund the cost of any garments that do not have a proof of purchase docket included with them. We recommend your returns are mailed to us via registered or tracking postage to ensure their safe journey back to us as we don’t take responsibility for items lost in transit. Please note that we don’t refund any postage or delivery charges on returned garments. If you are wanting a size exchange, please include a self addressed return post-satchel with your garments.

Please Note:  No Returns or exchanges are accepted on "Hot Deals" purchases as these are the end of a style or colour, and are sold below cost.

Oh no! …it’s faulty!

We do our best to ensure that everything we send you is wonderful, so we check each and every item before it’s sent to you. But you never know, we might have missed something. So if you do find a fault with anything we’ve sent you, please let us know as soon as possible via email on sales@kitaku.com.au or phone us on (03) 4202 0630 and we’ll happily organise for a free post-bag to be sent to you for the garments return. Please bear in mind that some of our garments are hand treated/printed in a batik method or hand screened. This means that each of these garments are unique, but occasionally imperfections may occur during this process that have been missed by our quality control. If you do find an imperfection, you can choose a full refund using the original payment method or an exchange (if available) – the choice is all yours.

Payment Policy

Kita Ku accepts Mastercard and Visa. You will be transferred to a secure site for payment where your credit card details will be protected using SSL encryption.